COVID-19 Cancellation Policy 

We are doing everything we can to keep our community, guests, and staff safe, including sanitising all surfaces every hour, ensuring that we are abiding by density and social distancing rules and having a strict COVID-Safe Plan in place. All staff are fully vaccinated against COVID-19.  If you have any questions at all about our procedures, then please email us at so.397.bbq@gmail.com 

Should the restaurant be forced to close or is unable to accommodate your reservation due to COVID related restrictions (including but not limited to lockdown in SA or government regulations reducing capacity) then we will provide credit for the total amount paid upon booking, to be used within 12 months of the date of your original booking. If the border closes between your residence and the restaurant, or if distance limits set by the government mean that you cannot attend your booking, then please email us at so.397.bbq@gmail.com before your booking and we can reschedule to any available date up to 12 months in advance.

Within 48 hours’ notice of your booking, if you:

• Test positive for COVID-19

• are considered a ‘Close Contact’

• or are required to isolate or quarantine

We will require photo or email proof from the relevant Government Department (Police or Health Dept.) to retain credit for use within 12 months of booking date (emailed through to so.397.bbq@gmail.com).